Archive for July, 2011

Customer Disservice

July 19, 2011

As we can see here- the kettle keeps quiet because it knows better than to rebut.

Having worked in the service sector for some time, I have come to the unfortunate conclusion that the residents of Singapore have the idea of customer service totally wrong.

Most of us like to think that good service is a one-way street and that the onus is on the sales associate to provide a fantastic, out-of-the-world, shopping experience.

Even the Singapore government has jumped on the bandwagon by starting numerous initiatives to raise service standards like the Go-the-Extra-Mile for Service (GEMS), but all of these are in vain because they are based on the fact that the customer is always right.

Let me tell you how this mentality can go very wrong; I was serving a big family who was buying something for a young girl, everything was going very well until halfway through when the aunt approached me with a confrontation tone:

Aunt: “How much is the item?”

Me: “Well without the…”

Aunt: “Can you speak softer? I’m buying it as a gift for her and I don’t want her parents to know.”

Me (softer): “Well without…”

Aunt: “Can you speak softer?”

Me (so soft the aunt had to lean in to hear me): ”Well without the clothing…”

Aunt: “I just want to know how much is it naked.”

Me: “It is $34.90 but…”

Aunt: “Okay, can you swipe my credit card first because I don’t want her parents to beat me to it?”

Me: “Well I’m not the cashier maybe you would like to…”

Aunt: “Then can you go and tell the cashier to do it?”

Me: “Ok…”

Aunt: “Now. Can you do it now?”

Me: “Ok.”

Having only managed to complete one sentence that contained only one word which was worth only two letters, you could just imagine how pissed I was at the end of that conversation.

Now the purpose of this article isn’t to whine about my terrible customers but to call for a moment of reflection and to remind us that salespersons are humans too.

More importantly I would like to share with you my readers the “correct” attitude to carry with you when you shop to not only get the best experience for yourself but also create a win-win situation when everyone parts happily.

The idea here is that sales associates are required by the nature of their jobs to provide a minimal level of good customer service. What you do to reciprocate that goodwill could very well define the rest of your shopping experience. Even a simple smile would suffice.

The salesperson, just like any human being, likes the feeling of being appreciated. And when they feel that they are, they will more than likely go the extra mile for you.

You want these people on your side. They know their store and products inside out; what are the good deals, the hot promotions and which products are the better ones.

If you still aren’t convinced about treating sales associates nicely here’s one more nugget of information that might change your mind- we love to gossip about our customers, especially the bad ones. Some of us do it in the storeroom during our breaks…while others like to write about them. 🙂

 

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July 1, 2011

As we can see here- an ex-girlfriend is something you don’t want to have, even more so if she’s psycho.

There are many horror stories of crazy exes, let me tell you about mine.

I am really really sure that my ex stalks me on Facebook. Seriously. I may not have much evidence, but I swear to you she is.

Knowing darn well that she would be following my every move online, I figured that she would read my first article on this blog (Falling In Love, in you forgot what it was). Hence to avoid any misunderstanding between us, I dropped her a message on Facebook to inform her that there was no underlying meaning in that article.

The long and short of her reply was that she didn’t even know about my blog in the first place and that she’ll keep an eye on it from now on. In fact I bet she’s reading this very article right now.

Okay, maybe in hindsight this is more of a case of a retarded paranoid ex-boyfriend than a crazy stalking ex-girlfriend, but you get my point right? Exes drive all of us up the wall, whether intentionally or not, in ways varying from physical to emotional.

Since I spent most of my time living in fear of my ex, I have a lot of time to think about what counter-measures I could take to protect myself. So short of deleting my Facebook account, the next best thing I could think of would be to get a new girlfriend.

Our society’s view of gender equality has unfortunately not evolved to the point where the general public finds it acceptable for a man to physically defend himself from a lady; even if she is armed with a baseball bat.

The only plausible way out would be to match fire with fire by getting a new girlfriend. I read somewhere that women are both nurturing (girlfriend-like) and protective (bodyguard-like). Two for the price of one! Yay!

Of course not forgetting my female readers; if you find yourselves having ex-boyfriend troubles, feel free to use my suggestion and get a new boyfriend. Wouldn’t it be so exciting to watch the guy on guy action when they start roughing up each other?

Delegating the job of dealing with your ex to your new partner makes it a lot easier for you since you do not need to face the person you had that ugly break-up with. And I’m sure your new partner would be more than willing to help you out if you exaggerate just a little about how helpless you feel.

Then again, just because there’s a solution that doesn’t mean I would take it (refer to the first article again to understand why).

Furthermore, what happens if you break up with your new girlfriend? Gosh, then you’ll have to deal with TWO psycho ex-girlfriends…

 

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